Bitesize Business Breakthroughs

When something goes wrong for a customer, you’ll most likely want to put it right and then ‘wow’ them with memorable customer care.

Adopting technologies for videoconferencing and other forms of digital collaboration have delivered results far better than they previously imagined.

You need to be seen as a Challenger to help your customers navigate the maze of complexity they are dealing with.

You and your business achieve more only when your skills improve.

We’re all hungry for better answers. But first, we need to learn how to ask the right questions.

A ‘good enough’ working environment does not deliver ‘great’ results. Improve your working environment and you’ll improve the results of your work.

Instead of aiming for ‘satisfied customers’, aim to create ‘loyal customers’

Tackle below-par performance early, have a well-structured conversation to solve the problem and strengthen the relationship.

The performance of your people relies on the enthusiasm they have for working in your business.

In business, at sea and just like in chess, having no strategy means losing.

Wouldn’t it be great if your people worked together like a well-oiled machine?

You make your marketing work harder for you when your marketing messages put the power of story-telling to work.